SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in more than 100 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS, DHL, FEDEX,etc. Packages from our warehouse in European Union will be shipped by EMS Package, DHL, TNT, FEDEX or similar. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product or with DHL.
Do you ship worldwide?
Yes. We provide free shipping for more than 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-30 Business days |
Canada, Europe |
4-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
4-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
We understand that sometimes plans may change and orders may need to be canceled. On our part, we will try to accommodate your requests as best as we can. Cancellations need to be made as soon as possible. After placing the order there is a 30% cancellation fee of the total purchase price. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If your item was faulty or damaged (need to send photos of the damaged packaging unopened)
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of weddingery (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://weddingery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Color Disclaimer
We attempt to display product images as accurately as possible. However, due to lighting and different devices you might be using, the color in the image may vary slightly for the actual color of the product. Please review all the images of the product you desire BEFORE placing your order. If you have any questions about any of our products please feel free to contact us by clicking the contact us link on our website.
The dress is so gorgeous,honestly I am so worry shopping my most important dress online,because I am afraid will not same with pictures.i have worry until get the dress.When I open the package,it is really really surprise me,so beautiful a dress,it is shiny,the details is wonderful,nothing can be complain,i can't wait for my big day,that will be most sweet Memories in my life,thanks again my friend.
I highly recommend this store, the dress looks amazing. That's crazy!like a dream.
This dress is everything!!! Thank you store!! It came fast and it’s very accurate to the picture! I just have to wait for my big day and share some pictures.
So gorgeous and very beautiful,exactly same the pictures,shiny!!!
Very beautiful a dress,the whole dress is so shiny,very happy with it,received many many compliments!!!
Good quality. Good service. Fast shipping. Recommend for everyone
Absolutely gorgeous dress! I have no words! Soo beautiful!I sent over my own measurements- it fits perfectly!The quality of the dress is extremely high.Delivery was with DHL and extremely fast. Communication with store was great.
Very beautiful equal to the image
The dress is very very very nice,just like the picture.gorgeous!!!Thank you very much!!!
oh my god,Excellent!
can't believe in my eyes!!!
Gorgeous dress! l really love it! very nice, good material and fast delivery and great store, recommend!!!
Gorgeous!!!
Many thanks in the first place to the store who answered my questions very quickly. For such money the dress is amazing, Girls do not be afraid to order.
I can not express how impressed i am with the quality,with the store,with the shipping and everything.Thank you for everything.
Loved it! Do not hesitate to buy, very happy with the dress!
1000 stars!!!
Gorgeous,I can't believe in my eyes,it is most beautiful I have seen,even more better than the wedding dresses in our city store,and all of them are high than 500$,the store is very friendly,anwser all my questions,the dress is exactly same picture,I am so happy with it!!!